Privacy Policy

1. Information We Collect

We collect information you provide directly to us and information automatically collected when you use our website:

Personal Information You Provide:

• Contact Information: Name, email address, phone number, mailing address
• Vehicle Information: Year, make, model, VIN, damage descriptions
• Insurance Information: Insurance company, claim numbers (when provided)
• Photos: Vehicle damage photos uploaded through our estimate form
• Communication Records: Messages, inquiries, and correspondence

Information Automatically Collected:

• Website Usage: IP address, browser type, pages visited, time spent on site
• Analytics Data: Via Google Analytics (see Third-Party Services section)
• Technical Information: Device information, operating system, referring websites

2. How We Use Your Information

We use your personal information for the following business purposes:

• Providing auto body repair services and estimates
• Communicating about your service requests and appointments
• Processing insurance claims and documentation
• Improving our website and services
• Complying with legal obligations
• Protecting our business interests and preventing fraud

3. Information Sharing and Disclosure

We may share your personal information in the following circumstances:

Service Providers:

• SendGrid: Email delivery service for sending estimates and communications
• Google Analytics: Website analytics and performance monitoring
• Parts Suppliers: When necessary for obtaining repair estimates

Insurance Companies:

We share relevant information with insurance companies to process claims and obtain approvals for repairs.

Legal Requirements:

We may disclose information when required by law, court order, or to protect our legal rights.

Business Transfers:

Information may be transferred in connection with a merger, sale, or other business transaction.

4. Third-Party Services

SendGrid

We use SendGrid to send emails containing your estimates and communications. SendGrid's privacy policy governs their handling of your information: https://sendgrid.com/policies/privacy/

Google Analytics

We use Google Analytics to understand how visitors use our website. Google Analytics collects information anonymously and reports website trends. You can opt-out of Google Analytics by installing the Google Analytics opt-out browser add-on: https://tools.google.com/dlpage/gaoptout

5. California Consumer Privacy Rights (CCPA)

If you are a California resident, you have the following rights:

Right to Know:

You have the right to request information about:

• Categories of personal information we collect
• Categories of sources from which we collect personal information
• Business or commercial purposes for collecting personal information
• Categories of third parties with whom we share personal information
• Specific pieces of personal information we have collected about you

Right to Delete:

You have the right to request that we delete personal information we have collected from you, subject to certain exceptions.

Right to Non-Discrimination:

We will not discriminate against you for exercising your CCPA rights.

How to Exercise Your Rights:

To exercise your CCPA rights, contact us at:

• Email: hello@bodyshopleads.com
• Phone: (562) 802-0151
• Mail: 14325 Iseli Rd, Santa Fe Springs, CA 90670

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Typically:

• Customer Records: 7 years for tax and business purposes
• Warranty Information: Duration of warranty period plus 1 year
• Website Analytics: 26 months (Google Analytics default)
• Email Communications: Until you request deletion

8. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us immediately.

9. International Visitors

Our website is hosted in the United States and is intended for users in the United States. If you are visiting from outside the United States, your information will be transferred to and processed in the United States.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Google Analytics for website performance
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings, but disabling cookies may affect website functionality.

11. Email Communications

By providing your email address, you consent to receive communications from us regarding your service requests, estimates, and business-related updates. You can opt-out of non-essential communications by contacting us.

12. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new privacy policy on this page and updating the "Last updated" date.

13. Contact Information

If you have any questions about this privacy policy or our privacy practices, please contact us:

This privacy policy is governed by California law and complies with the California Consumer Privacy Act (CCPA) and other applicable privacy regulations.